Privacy Policy

How we collect, use and safeguard your personal information.

Last updated: November 9, 2026

1. Introduction

MAKAZ UAE ("we", "us", "our") is an information technology solutions provider operating from Dubai, United Arab Emirates. We respect your privacy and are committed to protecting the personal information that you share with us through our website and in the course of our business relationships.

This Privacy Policy explains what information we collect when you visit our website (including when you use our contact form), how we use and protect that information, who we may share it with, and the rights and choices available to you. By using our website, you acknowledge and accept the practices described in this policy.

2. Information We Collect

Information you provide through our website

When you submit an enquiry through our contact form, we collect the details you enter: your full name, email address, phone number (if provided), the subject and content of your message, and the service you selected (if any). This information is provided voluntarily and is used to respond to your enquiry and prepare a possible offer of services.

Information collected automatically

Like most websites, our servers automatically collect limited technical information when you browse the site, including your IP address, browser type and version, device type, the pages you visit, the referring page and the date and time of your visits. We use this information in aggregate form to administer, secure and improve the website.

3. How We Use Your Information

We process personal information only for the following purposes:

  • responding to your enquiries and providing the information, quotations or proposals you request;
  • delivering, supporting and improving the services we provide to our clients;
  • communicating with you about projects, engagements or matters you have raised with us;
  • understanding how our website is used so we can improve its content and performance;
  • detecting, preventing and addressing technical issues, misuse or fraudulent activity;
  • complying with applicable legal and regulatory obligations in the United Arab Emirates.

We do not use your personal information for automated decision making or profiling that has legal effects on you.

4. Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working correctly, to remember your preferences and to understand, in aggregate, how visitors use the site. Analytics tools help us count visits, understand which pages are most useful and optimize the experience, but they do not identify individual visitors by name.

You can configure your browser to refuse cookies or to prompt you each time a cookie is sent. Most browsers also let you delete cookies that have already been stored. Disabling certain cookies may affect how parts of the website function. We do not use cookies to build advertising profiles, and we do not sell information collected through cookies.

5. How We Share Your Information

We do not sell, trade or rent your personal information. We share it only in the following limited circumstances:

  • with trusted service providers (such as hosting, email and analytics providers) that assist us in operating our website and business, under contractual obligations to keep the information secure and to use it only for the purposes we specify;
  • when we believe disclosure is required by law, regulation or a valid order of a competent authority in the United Arab Emirates;
  • in connection with a merger, acquisition or reorganization of our business, in which case we will require the recipient to honor this policy.

6. Data Security

We apply reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction. These measures include access controls, encryption of data in transit and regular review of our practices. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy. Enquiries submitted through the contact form are retained for up to 24 months so that we can follow up on your request and keep a record of our communications, after which they are deleted or anonymized. Client project records are retained for the period required by the applicable agreement and by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on the applicable law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates, you may have the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • restrict or object to certain processing of your information;
  • withdraw consent where processing is based on it (without affecting prior lawful processing).

To exercise any of these rights, email us at [email protected] or use the form on our contact page. We will respond within a reasonable period and may ask for additional information to verify your identity.

9. Children's Privacy

Our website and services are directed at businesses and adults. The website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including embedded maps and social media profiles. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the website after we publish changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or about how MAKAZ UAE handles personal information, please contact us: